HELP CENTER

How can we help?

Contact us directly about account access, contact matching, privacy, safety, or technical problems.

Account and sign-in

Enter your phone number in international format. If the OTP does not arrive, check the number and try again. If you suspect unauthorized access, email us with “Security” in the subject.

Contacts and matches

Ayna processes contacts only after explicit permission. A match requires both people to have saved each other, joined Ayna, and enabled contact matching. Contact permission can be changed in iOS Settings.

Report and block

Use the in-app report and block controls. Blocking severs the mutual connection both ways. For safety concerns, email us with relevant screenshots and the display name involved; we review reports promptly.

Delete your account and data

Open Settings → Delete my account. This permanently removes the account, tags authored by and about you, contact hashes, matches, consent records, and entitlements. If you cannot access the app, email a deletion request; identity verification may be required.

Response times

Safety and abuse reports are prioritized. Turkish data-rights requests are answered as soon as possible and no later than 30 days.